Privacy Policy

1. Introduction

freshmomentis AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

This policy applies to all personal data we collect through our website freshmomentis.pro and related services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Data We Collect

We collect and process the following types of personal data:

3.1 Information You Provide Directly

When you contact us through our website forms, email, or phone, we may collect:

• Name and contact details (email address, phone number)
• Company or business name
• Messages and enquiry details
• Any other information you choose to provide

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookie data (see our Cookie Policy for details)

4. How We Use Your Information

We use your personal data for the following purposes and under the following legal bases:

4.1 To Respond to Enquiries

We use of your data to respond to your enquiries, provide information about our services, and communicate with you about potential business opportunities. This processing is based on our legitimate interest in conducting business and responding to customer enquiries.

4.2 To Provide Our Services

When you become a client, we process your data to deliver our brand development services, manage our business relationship, and fulfil our contractual obligations. This processing is necessary for the performance of our contract with you.

4.3 For Website Analytics and Improvement

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

4.4 Legal Compliance

We may process your data to comply with legal obligations, such as tax and accounting requirements, or to respond to lawful requests from authorities.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

5.1 Service Providers

We may share your data with trusted service providers who assist us in operating our website and conducting our business, including:

• Website hosting and technical support providers
• Email service providers
• Analytics providers (Google Analytics)
• Advertising platforms (Google Ads)

5.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and processed. Specifically:

• Enquiry data: We retain enquiry information for up to 3 years after the last contact
• Client data: We retain client information for up to 7 years after the end of our business relationship for accounting and legal compliance purposes
• Website analytics data: Automatically deleted according to our analytics provider's retention settings (typically 14-26 months)
• Cookie data: Retained according to the specific cookie's purpose and duration as outlined in our Cookie Policy

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request access to your personal data and receive information about how we process it.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

7.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

7.6 Right to Object

You have the right to object to processing based on legitimate interests, direct marketing, or processing for research purposes.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection practices
• Secure data storage and backup procedures

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) by our service providers. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Certification schemes and codes of conduct

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe that the processing of your personal data violates applicable data protection law.